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Media release: ASIC action exposes funeral insurance advertising tricks

June 26, 2013

ASIC has blown the whistle on the funeral insurance industry’s advertising tricks by publicly airing concerns about the advertising of Holland Financial Services Pty Ltd, which trades as Real Insurance....

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Media release: Revised water plan welcomed by consumer advocates

June 25, 2013

Today’s announcement from the Essential Services Commission, which sets metropolitan water prices for the next five years, has been welcomed by two of Victoria’s leading consumer advocate organisations....

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Submission: Credit card surcharges and non-transparent transaction fees

June 21, 2013

Consumer Action Law has made a submission to the Commonwealth Consumer Affairs Advisory Council’s study into Credit Card Surcharges and Non-Transparent Transaction Fees....

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Media release: Do Not Knock campaign has another win

June 19, 2013

Consumer Action Law Centre’s Do Not Knock campaign notched up another win today, with Origin Energy announcing it will stop using door to door selling by 30 September 2013....

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Outsmart the Scammers during Fraud Week

June 17, 2013

National Consumer Fraud Week 2013 is all about outsmarting scammers online by learning how to buy and sell safely online without being duped....

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Submission: Review of the Benchmarks for Industry-based Customer Dispute Resolution Schemes

June 12, 2013

Consumer Action has made a submission to the Commonwealth Consumer Affairs Advisory Council review of the benchmarks for industry dispute resolution schemes....

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Submission: Exposure Draft Insurance Contracts Amendment (Unfair Terms) Bill 2013

June 4, 2013

Consumer Action, the Insurance Law Service and Legal Aid New South Wales are broadly very supportive of the Exposure Draft Insurance Contracts Amendment (Unfair Terms) Bill 2013....

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Media release: Financial Counselling groups welcome banks’ new hardship package

June 4, 2013

Financial Counselling Australia, the Consumer Action Law Centre and the Consumer Credit Legal Centre have welcomed a new hardship package released by the Australian Bankers Association....

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Consumer InterAction – Issue 3 of 2013

May 29, 2013

The third edition of Consumer InterAction for 2013 is now available. Find out what we've been up to....

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Report: Encouraging Good Practice in Measuring Effectiveness in the Legal Service Sector

May 28, 2013

Dr Liz Curran of the Australian National University Legal Workshop has published a new report on measuring effectiveness of legal assistance services....

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