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Joint submission: Independent Review of the Financial Ombudsman Service

October 29, 2013

Consumer Action and Consumer Credit Legal Centre (NSW) have coordinated and written a joint consumer submission to the independent review of the Financial Ombudsman Service....

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Submission: The performance of the Australian Securities and Investments Commission

October 22, 2013

Consumer Action Law has made a submission to the Senate Economics References Committee inquiry into the performance of the Australian Securities and Investments Commission....

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Media release: Review finds online lenders are reluctant to embrace the spirit of new regulations

October 22, 2013

A review has found that some online lenders providing ’payday loans’ are reluctant to embrace the spirit of new regulations intended to provide consumers with sufficient warnings about the hazards...

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Press statement: Consumer groups welcome desalination plant refinancing

October 15, 2013

Consumer Action Law Centre and Consumer Utilities Advocacy Centre have welcomed news that Melbourne households would benefit from the early refinancing of the desalination plant project....

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Media release: Federal Court finds Do Not Knock Sign is ‘an unambiguous request to leave the premises’

October 11, 2013

Consumer Action has welcomed today’s Federal Court ruling that the sticker is legally enforceable under the Australian Consumer Law. The decision means ignoring the sticker could lead to a fine...

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Joint media release: Some win, some lose in concessions shakeup

October 11, 2013

New restrictions on Victoria’s energy concessions will make it harder for some low income Victorians to access affordable electricity and gas, and discriminate against concession holders based upon their postcode....

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Policy report: Winners and Losers – the impact of energy concession caps on low-income Victorians

October 11, 2013

A new report from Consumer Action Law Centre and the Victorian Council of Social Service finds new restrictions on Victoria’s energy concessions will make it harder for some low income...

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Media release: Maurice Blackburn class action to highlight the sad truth about payday lending

October 10, 2013

Consumer Action welcomes Maurice Blackburn’s class action against Cash Converters, which alleges Cash Converters ‘illegally exploited thousands of financially struggling Australians by imposing charges that far exceed the legal interest...

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Plan ahead to avoid the New Year credit crunch

October 9, 2013

Helpful advice from our financial counselling team to help you deal with the holiday season....

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Submission: Guidelines for Complaint Handling in Organisations

September 30, 2013

Consumer Action has made a submission on the draft Revision of AS ISO 10002-2006: Guidelines for Complaint Handling in Organisations....

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