Are debt businesses unfairly targeting vulnerable consumers?
October 30, 2014
As part of our 'Profiting from Poverty' campaign, Consumer Action looks at how debt businesses unfairly target vulnerable consumers?...
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Legal Services Commissioner reprimands Mr James Woods of E C Legal
October 30, 2014
In what should act as a warning to legal firms involved in debt collection, the Legal Services Commissioner has reprimanded Mr James Woods, principal of E C Legal....
Read MoreConsumer Action’s 2013/2014 Annual Report
October 27, 2014
Consumer Action’s 2013/2014 Annual Report is now online. 365 days working for consumers summed up in one convenient document. ...
Read MoreEnergy retailers given green light to increase prices at will
October 23, 2014
Energy retailers will continue increasing prices at their leisure after the AEMC rejected a proposal that would have banned them from increasing a customer’s tariff during a fixed term or...
Read MoreSubmission: Key Recommendations arising from the Review of Enforcement Regimes under the National Energy Laws Final Report
October 22, 2014
Consumer Action has provided comment on the Discussion Paper on Key Recommendations arising from the Review of Enforcement Regimes under the National Energy Laws Final Report....
Read MoreSubmission: AEMC Rule Change on Distribution Network Pricing Arrangements Draft Determination
October 21, 2014
Consumer Action, Consumer Utilities Advocacy Centre and Victorian Council of Social Service have provided input into the Australian Energy Market Commission's draft determination on distribution network pricing arrangements....
Read MoreConsumer Action’s Agata Wierzbowski announced as the 2014/15 Community Legal Centre Fellow
October 20, 2014
Consumer Action is thrilled that one of our solicitors, Agata Wierzbowsk, has been announced as the 2014/15 Community Legal Centre Fellow....
Read MoreMedia release: Victorian energy retailers failing struggling customers – disconnection on the rise
October 16, 2014
The Energy and Water Ombudsman Victoria Annual Report for 2013/14 suggests energy retailers are failing to offer sufficient assistance to customers struggling with high bills....
Read MoreMedia release: Government’s pre election energy statement a welcome addition to the debate
October 15, 2014
Consumer Action has welcomed the State Government’s focus on making Victoria’s energy market easier to navigate, and keeping vulnerable members of our community from being disconnected....
Read MoreBank West to stop charging a fee for cancelling a direct debit payment
October 9, 2014
Consumer advocates believe Bank West’s $15 direct debit cancellation fee was unfair, unnecessary, and potentially unlawful, and have welcomed its demise....
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