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Are debt businesses unfairly targeting vulnerable consumers?

October 30, 2014

As part of our 'Profiting from Poverty' campaign, Consumer Action looks at how debt businesses unfairly target vulnerable consumers?...

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Legal Services Commissioner reprimands Mr James Woods of E C Legal

October 30, 2014

In what should act as a warning to legal firms involved in debt collection, the Legal Services Commissioner has reprimanded Mr James Woods, principal of E C Legal....

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Consumer Action’s 2013/2014 Annual Report

October 27, 2014

Consumer Action’s 2013/2014 Annual Report is now online. 365 days working for consumers summed up in one convenient document. ...

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Energy retailers given green light to increase prices at will

October 23, 2014

Energy retailers will continue increasing prices at their leisure after the AEMC rejected a proposal that would have banned them from increasing a customer’s tariff during a fixed term or...

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Submission: Key Recommendations arising from the Review of Enforcement Regimes under the National Energy Laws Final Report

October 22, 2014

Consumer Action has provided comment on the Discussion Paper on Key Recommendations arising from the Review of Enforcement Regimes under the National Energy Laws Final Report....

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Submission: AEMC Rule Change on Distribution Network Pricing Arrangements Draft Determination

October 21, 2014

Consumer Action, Consumer Utilities Advocacy Centre and Victorian Council of Social Service have provided input into the Australian Energy Market Commission's draft determination on distribution network pricing arrangements....

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Consumer Action’s Agata Wierzbowski announced as the 2014/15 Community Legal Centre Fellow

October 20, 2014

Consumer Action is thrilled that one of our solicitors, Agata Wierzbowsk, has been announced as the 2014/15 Community Legal Centre Fellow....

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Media release: Victorian energy retailers failing struggling customers – disconnection on the rise

October 16, 2014

The Energy and Water Ombudsman Victoria Annual Report for 2013/14 suggests energy retailers are failing to offer sufficient assistance to customers struggling with high bills....

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Media release: Government’s pre election energy statement a welcome addition to the debate

October 15, 2014

Consumer Action has welcomed the State Government’s focus on making Victoria’s energy market easier to navigate, and keeping vulnerable members of our community from being disconnected....

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Bank West to stop charging a fee for cancelling a direct debit payment

October 9, 2014

Consumer advocates believe Bank West’s $15 direct debit cancellation fee was unfair, unnecessary, and potentially unlawful, and have welcomed its demise....

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