Alinta Energy has paid penalties totaling $300,000 after 15 customers were allegedly transferred to the company without their consent....
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The Australian Energy Market Commission (AEMC) has published a draft rule that would require retailers to provide customers with advance notice of price changes....
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The Victorian Government is changing the rules that apply to electricity sellers in embedded networks to ensure that their customers have similar protections to other Victorian energy consumers....
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Revtech Media, the company behind group-discount website One Big Switch, has paid penalties of $25,200 after the ACCC issued two infringement notices for alleged false and misleading energy price representations...
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The ACCC has instituted proceedings in the Federal Court against Amaysim Energy Pty Ltd (trading as Click Energy)...
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An investigation by the Australian Energy Regulator found two South Australian customers contacted by Alinta sales agents were transferred without their consent....
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This includes new rules to improve the accuracy of customer transfers, strengthen protections for life support customers and ensure customers are notified when their fixed benefit changes or ends....
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“The Australian Energy Market Commission’s (AEMC) 2018 National retail energy competition review finds higher prices combined with complex and confusing energy offers have driven consumer confidence to new lows.”...
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The AEMC is seeking stakeholder feedback on a rule change request from Federal Energy Minister Josh Frydenberg to require retailers to install new electricity meters for customers within a defined...
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Retailers are required to notify a customer when a benefit provided through their market retail contract, such as a price discount, is expiring or changing....
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