The common car product you might get a refund for
October 20, 2015
Australians are demanding better from the products sold with used cars and winning....
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Payday loans: Laura’s Story
October 19, 2015
Laura fell into a debt spiral in 2013 and 2014 after she received multiple, successive loans from three different payday lenders...
Read MoreSenate inquiry backs VET Industry Ombudsman
October 16, 2015
Consumer Action Law Centre reiterates its call for the establishment of an Industry Ombudsman in the vocational education sector as recommended in a Senate report released today....
Read MoreNew research shows struggling Australians suffering while the payday lending sector booms: Consumer groups
October 16, 2015
Consumer groups have cautioned policy makers not to fall for payday lending spin as new research from Digital Finance Analytics (DFA) shows the devastating impact of the industry on Australians...
Read MoreStill too many Victorians choosing between heat or eat – response to EWOV annual report: Consumer Action
October 14, 2015
Consumer Action Law Centre welcomes the significant drop in complaints to the Energy and Water Ombudsman (EWOV), but says there are still too many Victorians struggling with utilities....
Read MoreA weaker ASIC helps no one: consumer groups
October 12, 2015
A proposed funding model for corporate regulator ASIC has come under fire by consumer groups who say the model could lead to a weaker and less effective regulator....
Read MoreUnable to open the letterbox – money and mental health
October 9, 2015
Money is a major cause of distress for many Australians and for some Australians with mental health problems, there are times when being financially responsible for yourself simply isn’t possible....
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Evaluating Consumer Action’s consumer legal advice service
October 6, 2015
Consumer Action has released a short report which summarises a number of ‘snapshot’ evaluations of our consumer legal advice service, conducted by Dr Liz Curran of ANU Law School. The...
Read MoreA complex market needs simple dispute resolution – On The Wire
September 30, 2015
"Dispute resolution must be consistent, regardless of where a consumer’s energy supply comes from, who it is managed by and whether or not they are licensed or exempt. Ensuring that...
Read MoreWe’re hiring – Senior Policy Officer – Vendor Terms
September 25, 2015
We are undertaking an exciting project with the aim to bring up to date current consumer sector knowledge of unconventional home sales arrangements known as “Rent to Buy” or “vendor...
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