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Training Provider Open Colleges sued for breach of consumer law

December 22, 2015

As the crisis in Vocational Education deepens, another student is fighting back by taking on education provider Open Colleges in the Victorian Civil and Administrative Tribunal....

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Stop lifelong debt sentences – Consumer Action responds to Credit Card Inquiry.

December 16, 2015

The Government must take meaningful action on the lifelong debt sentences wreaking havoc on many Australians by credit cards....

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Junk merchants fleecing millions from unknowing Australians

December 14, 2015

Unknowing Australians could be paying millions of dollars for junk insurance according to a new report from Consumer Action Law Centre....

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Building consumer protections welcomed

December 10, 2015

Consumer Action Law Centre has welcomed the introduction into State Parliament of a bill to improve building consumer protection. ...

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VET Sector needs a national ombudsman: Consumer Action

December 1, 2015

Consumer Action Law Centre welcomes reforms announced today by the Federal Government for the vocational education and training (VET) sector and calls for the establishment of a national ombudsman scheme....

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Submission to the draft AER (Retail) Exempt Selling Guidelines

November 23, 2015

The Consumer Action Law Centre (Consumer Action) is pleased to provide comment on the revised AER (Retail) Exempt Selling Guideline (the Guideline)....

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FIX IT! How to fix the energy market rule making process to improve competition and consumer outcomes

November 13, 2015

The National Energy Retail Rules (NERR) impose minimum requirements that apply to terms and conditions of energy retail contracts. For market retail contracts, energy retailers are required to notify customers...

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FIX IT! How to fix the energy market rule making process – an evaluation

November 13, 2015

Consumer Action and CUAC’s experience of the rule change process was that it was extremely resource intensive, and too lengthy and cumbersome for it to be a viable avenue for...

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Lawyering for Change: new research on the value of strategic advocacy by community legal centres and how to do it

November 13, 2015

Access to justice is not as simple as the provision of free legal services according to a new report. Strategic advocacy is often the missing ingredient to ensure that justice...

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Acquiring a long list of complaints on privacy

October 28, 2015

The privacy commissioner has been called in to investigate allegations that the Privacy Act is being flaunted by an education company targeting job-seekers to sell vocational courses....

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