All categories - Consumer Action Policy

AER: draft decision for Transgrid revenue determination for 1 July 2018 and finishing on 30 June 2023 (Submissions by 12 January 2018)

October 12, 2017

On 31 January 2017, TransGrid submitted its transmission revenue proposal and supporting information to the AER. The proposal sets out the revenue TransGrid proposes to collect from electricity consumers through...

COAG Energy Council: Consultation Paper on Consumer Resourcing for Consumer participation in revenue determinations and associated regulatory processes (submissions by 3 November 2017)

October 12, 2017

In July 2017, the COAG Energy Council agreed to consult on options to improve resourcing available to consumer groups to support more effective engagement in the AER revenue determinations and...

ESC: Victorian Payment Difficulty Framework final code and draft guidance (Submissions by 8 November)

October 12, 2017

The commission has made changes to the Energy Retail Code that will take effect from 1 January 2019, to provide new entitlements for customers who are at risk of falling...

AER: Draft Compliance Procedures and Guidelines (submissions by 10 November 2017)

October 12, 2017

The AER has released for consultation draft amendments to the current Compliance Procedures and Guidelines (the Guidelines). Accompanying the draft Guideline is the Notice of Draft Instrument that seek to...

AER: Statement of Intent and Work program for 2017–18

October 12, 2017

The AER today published its Statement of Intent and Work program for 2017–18....

AER: Demand Management Feedback Forum 8 November 2017

October 12, 2017

The AER will soon publish a new Demand Management Incentive Scheme and Innovation Allowance Mechanism....

Submission in response to National Energy Retail Amendment (Notification of the end of a fixed benefit period) Rule 2017 Rule Change Consultation Paper

October 9, 2017

Policy solutions need to ensure consumers are protected from detrimental outcomes when receiving services from energy retailers regardless of their level of awareness or engagement. Energy is an essential service...

Litigation Funding and Group Proceedings: Consultation Paper

October 6, 2017

The Victorian Law Reform Commission's review of litigation funding and group proceedings presents a real opportunity to enhance access to justice in Victoria....

Inquiry into the Social Services Legislation Amendment (Cashless Debit Card) Bill 2017: Submission

October 6, 2017

Consumer Action joins with FamilyCare Shepparton to make this submission. Shepparton is the only Victorian community that is currently subject to income management, a policy similar to the Cashless Debit...

Treasury Laws Amendment (Putting Consumers First—Establishment of the Australian Financial Complaints Authority) Bill 2017

October 5, 2017

Consumer advocates are broadly supportive of the legislation establishing the Australian Financial Complaints Authority but recommend some minor technical amendments to the bill. ...