The proposed dispute resolution changes to the Guideline are the next step in our work with the Australian and New Zealand Energy and Water Ombudsman Network (ANZEWON) to consider how...
Read More
Origin Energy Electricity Limited (Origin) has paid penalties of $40 000 relating to its alleged failure to provide hardship assistance to a residential customer...
Read More
The Australian Energy Regulator has today published a factsheet to help consumers understand the circumstances in which they will get a smart meter when new rules to expand competition in...
Read More
The Australian Energy Regulator’s (AER) Annual Report on Compliance and Performance of the Retail Energy Market 2016 – 17 (the report) shows increased numbers of electricity disconnections, higher levels of...
Read More
From February 2018, retailers must let customers know when benefits they have signed up to are about to end....
Read More
The annual review looks at how energy retail competition is evolving and provides an overview of the current state and future development of retail competition across the national electricity market....
Read More
The ESC are proposing to change the Energy Retail Code so that retailers are required to notify customers when any fixed benefit periods change or end....
Read More
The Australian Energy Market Operator (AEMO) has released its 2017/18 summer readiness report...
Read More
Ministers met in Hobart on 24 November 2017 to discuss their top priority - ensuring reliable and affordable supply of electricity whilst working towards a lower emissions future....
Read More
“Ministers met in Hobart on 24 November 2017 to discuss the National Energy Guarantee.“...
Read More