Final decisions on the access arrangements that will be used to set network charges for Victoria’s gas distribution and transmission pipelines for five years from 1 January 2018...
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The AEMC has reviewed protections for this expanding group of customers who purchase power from their embedded network providers instead of buying direct from electricity retailers...
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The proposed dispute resolution changes to the Guideline are the next step in our work with the Australian and New Zealand Energy and Water Ombudsman Network (ANZEWON) to consider how...
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Origin Energy Electricity Limited (Origin) has paid penalties of $40 000 relating to its alleged failure to provide hardship assistance to a residential customer...
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The Australian Energy Regulator has today published a factsheet to help consumers understand the circumstances in which they will get a smart meter when new rules to expand competition in...
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The Australian Energy Regulator’s (AER) Annual Report on Compliance and Performance of the Retail Energy Market 2016 – 17 (the report) shows increased numbers of electricity disconnections, higher levels of...
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From February 2018, retailers must let customers know when benefits they have signed up to are about to end....
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The annual review looks at how energy retail competition is evolving and provides an overview of the current state and future development of retail competition across the national electricity market....
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The ESC are proposing to change the Energy Retail Code so that retailers are required to notify customers when any fixed benefit periods change or end....
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The Australian Energy Market Operator (AEMO) has released its 2017/18 summer readiness report...
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