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Consumer Groups Strongly Disagree with OAIC Credit Reporting Guidance

March 27, 2018

The Office of the Australian Information Commissioner (OAIC) has today published Guidance on its website about how lenders should treat Repayment History Information (RHI) for customers that are experiencing financial...

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Water Price Review – Consumer Action recommends water bills be cut by over $700 million over five years

March 27, 2018

An independent report commissioned by Consumer Action Law Centre has recommended the Victorian water regulator lower the rates for equity and debt costs for water authorities. This would have the...

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Submission: Facilitating access to consumers’ energy data: Houston Kemp Draft Report

March 26, 2018

In relation to the Houston Kemp Report, it is fair to say that Consumer Action’s concerns lie less with the mode of implementation of access to data, than they do...

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Royal Commission – Sales culture and short-term profit motivation is the problem

March 22, 2018

Yesterday, irresponsible car lending was the focus of the Banking Royal Commission, with Nalini Thiruvangadam taking the stand to share her experience of a car loan from Bank of Melbourne...

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Why don’t we read the fine print? Because banks know the pressure points to push

March 22, 2018

The Financial Services Royal Commission has exposed the pressure selling tactics used by the banks. They draw on simple psychological rules to target vulnerabilities among some of their most loyal...

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Benefit Change Notice Guidelines Issues Paper

March 21, 2018

It is important that the AER utilise behavioral economics insights to ensure that the notices are as effective at meeting the relevant policy objectives as possible....

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Royal Commission – Billion dollar junk insurance rip-off must end now

March 20, 2018

Consumer Action Law Centre says it’s time for the banking and insurance industry to end the billion dollar junk insurance rip-off they’ve let fester for over a decade....

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ANZ defends 30-year loan to scam victim aged 71

March 19, 2018

ANZ Bank has defended giving a 30-year loan to a 71-year-old scam victim in testimony to the Banking Royal Commission....

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Robert Regan – Royal Commission Witness

March 16, 2018

Today the first bank customer witness took the stand at the Royal Commission. Robert Regan, a 72 year old widower from Victoria, took out a home loan with the ANZ...

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Dirty Leads: consumer protection in online lead generation

March 16, 2018

Online marketing, lead generation and cold-calling have been scrutinised in a new report from Consumer Action Law Centre. ...

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