AER: Draft Retail Pricing Information Guidelines (submissions by 16 March 2018)
March 29, 2018
The Australian Energy Regulator today released for consultation draft Retail Pricing Information Guidelines...
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AER: AGL issued with infringement notice for failing to inform customers of contract end
March 29, 2018
The AER issued the infringement notices alleging that, between 2013 and 2017, AGL failed to notify more than 1000 customers across NSW, SA and QLD that their fixed term retail...
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AEMC: Preventing discounts on inflated energy rates consultation paper (submissions by 17 April 2018)
March 29, 2018
Where retailers apply discounts to electricity rates in market contracts that are higher than the retailer’s equivalent standing offer. This can result in a discount ‘deal’ that leaves consumers worse...
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AER: Strengthening protections for customers in financial hardship
March 29, 2018
The AER has submitted a rule change request to the AEMC that would develop a binding Customer Hardship Policy Guideline as a single point of reference for industry on how...
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AER: Benefit Change Notice Guideline (submissions by 23 March 2018)
March 29, 2018
The Guidelines will specify how retailers are required to notify customers when the benefits under their market retail contracts are ending or changing issues paper....
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COAG EC: Facilitating Access to Consumer Energy Data – Consultation Paper (submissions by 26 March 2018)
March 29, 2018
"There has been little attention to the processes and systems needed to facilitate access by authorised third parties wishing to provide value added services to consumers.”...
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AEMC: Register of distributed energy resources consultation paper (Submissions by 17 April 2018)
March 29, 2018
The proposed register would give AEMO and distribution network businesses more data to help keep the power system secure and safe....
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ESB: National Energy Guarantee consultation paper (submissions by 8 March 2018)
March 29, 2018
"The Guarantee’s intention is to deliver more reliable, affordable and cleaner energy to Australian consumers.”...
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Find yourself judging bank victims? That’s exactly what the banks want
March 27, 2018
My job at the Consumer Action Law Centre is to help people like Robert tell their stories. What struck me about Robert was how kind his intentions were in sharing...
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An agenda for ageing in Victoria
March 27, 2018
Currently, there is no plan for the increased longevity and diversity of Victoria’s population. The result is a fragmented approach to policy and programs relating to older people between the...
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