Where retailers apply discounts to electricity rates in market contracts that are higher than the retailer’s equivalent standing offer. This can result in a discount ‘deal’ that leaves consumers worse...
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The AER has submitted a rule change request to the AEMC that would develop a binding Customer Hardship Policy Guideline as a single point of reference for industry on how...
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The Guidelines will specify how retailers are required to notify customers when the benefits under their market retail contracts are ending or changing issues paper....
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"There has been little attention to the processes and systems needed to facilitate access by authorised third parties wishing to provide value added services to consumers.”...
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The proposed register would give AEMO and distribution network businesses more data to help keep the power system secure and safe....
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"The Guarantee’s intention is to deliver more reliable, affordable and cleaner energy to Australian consumers.”...
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My job at the Consumer Action Law Centre is to help people like Robert tell their stories. What struck me about Robert was how kind his intentions were in sharing...
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Currently, there is no plan for the increased longevity and diversity of Victoria’s population. The result is a fragmented approach to policy and programs relating to older people between the...
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The Office of the Australian Information Commissioner (OAIC) has today published Guidance on its website about how lenders should treat Repayment History Information (RHI) for customers that are experiencing financial...
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An independent report commissioned by Consumer Action Law Centre has recommended the Victorian water regulator lower the rates for equity and debt costs for water authorities. This would have the...
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