AER: final Retail Pricing Information Guidelines (version 5.0) and Notice of Final Instrument
April 27, 2018
The revised Guidelines address the complexity of energy market information being a barrier to customer engagement...
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AER: Draft benefit change notice guidelines (submissions by 21 May 2018)
April 27, 2018
The Draft Guidelines outline the proposed requirements retailers need to comply with when notifying customers that a benefit under their market retail contract is ending or changing....
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AER: Amendments to Retail Performance Reporting Procedures and Guidelines
April 27, 2018
The revised Guidelines require retailers to report additional data to the AER...
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COAG Energy Council: agreement that Energy Security Board progress National Energy Guarantee
April 27, 2018
The Council of Australian Governments Energy Council (COAG EC) met on Friday 20 April 2018 and agreed the Energy Security Board should progress development of the detailed design of the...
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Submission to the Australian Consumer Law Review – Clarification, simplification and modernisation of the consumer guarantee framework
April 26, 2018
The Consumer Action Law Centre (Consumer Action), WEstjustice, National Association of Community Legal Centres (NACLC) and Federation of Community Legal Centres (Victoria) Inc welcome the opportunity to comment on the...
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“Credit repair” business ordered to pay $1.7 million
April 26, 2018
The Federal Court has found that credit repair business, Malouf Group Enterprises Pty Ltd (Malouf Group), and its director Jordan Francis Malouf breached the Australian Consumer Law by making false...
Read MoreRelief for Victorians struggling to pay essential service bills
April 23, 2018
The Victorian Government has announced an increase to the Utility Relief Grant Scheme (URGS) with $21.7 million allocated in the upcoming budget....
Read MoreNEM Data Strategy Consultation Paper
April 20, 2018
Consumer Action’s interest in this area lies in privacy concerns around access and use of consumer data by third parties, and in ensuring that the benefits of consumer data use...
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Jail time for corporate crooks needed to clean up finance sector
April 20, 2018
Today the Federal Government announced that there will be tougher penalties for corporate misconduct, and stronger powers for the corporate regulator ASIC. ...
Read MoreAEMC National Energy Retail Amendment (Preventing discounts on inflated energy rates) Rule 2018 Consultation Paper
April 17, 2018
We do not support the rule change request and the AEMC’s initial position. The Consultation Paper outlines a rule change that will be completely ineffective at addressing a multitude of...
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