This joint submission of CHOICE, Financial Rights Legal Centre and Consumer Action Law Centre responds to the insurance industry proposal for greater involvement by life insurers in worker rehabilitation. It...
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The Consumer Action Law Centre welcomes the opportunity to comment on the implementation of the prohibition on flex-commissions Consultation Paper (the Consultation Paper). We generally support the prohibition on flex-commissions in...
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Benefit change notices are a positive development, but a superficial one. They do not go to the root of the problem plaguing Australia's retail energy markets. ...
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It is not uncommon for retirement housing contracts to exceed 100 pages in length. Lawyers at the Consumer Action Law Centre recently described these contracts as ‘some of the worst...
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Shockingly, there are no minimum training or accreditation requirements for retirement housing operators....
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Retirement housing exit fees are currently unregulated and open to exploitation by operators. These fees appear to have no relationship to the value of the services provided. ...
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Retirement housing residents need access to an industry funded ombudsman service, to provide free, fair and binding determination of retirement housing disputes, across the full spectrum of retirement housing types....
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Even a small interest rate rise could have catastrophic effects on mortgaged households showing signs of financial stress. Early intervention through financial counselling can help households manage mortgage and broader...
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It’s no surprise that over 9 in 10 Victorians* believe it should be easy to get a refund or repair from the car dealer for a defective car. But this...
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In 2016/17, 28,628 Victorian households had their electricity disconnected, and 17,494 households were disconnected from gas. The impact of disconnection is severe....
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