All categories - Consumer Action Policy

Media release: NAB fails to assist client despite banks agreeing to help people in financial hardship

April 23, 2009

Consumer Action has taken legal action against the National Australia Bank (NAB) on behalf of a consumer in financial difficulties alleging the bank ignored all approaches to try to resolve...

Media release: Water bills price reprieve welcomed by consumer group

April 21, 2009

Consumer Action and the Consumer Utilities Advocacy Centre today welcomed the Essential Services Commission’s draft decision to cut the price rises for Melbourne water bills proposed by the three Melbourne...

Media release: Car buyers warned to say no to Motor Finance Wizard tricks

April 17, 2009

Consumer Action has today again issued legal proceedings against motor car trader, DGTV1 which trades as Motor Finance Wizard, and its related finance arm, Kwik Finance, on behalf of a...

Media release: Education service provider has ‘Mental Blank’ when offering VCE success course

April 2, 2009

Consumer Action Law Centre has issued legal proceedings against education course provider, Mental Blank Pty. Ltd., on behalf of a client, Ms Ahlin Chen....

Media release: Debt collector ACMS sued for harassment and coercion

March 13, 2009

Consumer Action has issued a legal action on behalf of a client seeking compensation, punitive damages and an order restraining debt collector Accounts Control Management Services (ACMS) from continuing to...

Briefing Paper: Ensuring access to justice with the implementation of a national consumer credit law (March 2009)

March 1, 2009

This briefing paper, prepared by the Consumers’ Federation of Australia with CHOICE, Consumer Action Law Centre and Consumer Credit Legal Centre NSW, outlines consumer concerns to ensure that viable and...

Media release: Bushfire victims have rights when dealing with lenders

February 23, 2009

Consumer Action has welcomed the response of many banks and other lenders to the plight of Victorian bushfire victims, but has advised that people affected by the fires may also...

Media release: Citibank lacks compassion for client after taking legal action over $10,000 debt

February 20, 2009

Consumer Action has taken legal action to defend a struggling single parent hit by personal tragedy and the current financial crisis against Citibank for a $10,000 credit card debt....

Media release: Consumer Action welcomes fast-tracking of new consumer laws

February 17, 2009

Consumer Action today welcomed the Federal Government’s announcement that it will fast track crucial law reforms to protect consumers from unfair contract terms and to give the consumer regulator more...

Media release: Amazing loans never cease to amaze with poor lending practices

February 13, 2009

Consumer Action has once again initiated legal action against Amazing Loans on behalf of a client. The action alleges unconscionability in relation to the fees and interest charged....