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Submission: “Reconnecting the Customer”- ACMA public inquiry consultation paper

September 16, 2010

Customer service is extremely poor in the Australian telecommunications industry, and has been for many years. Misleading advertising, unfair contract terms and deceptive sales practices are so common as to...

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Media release: New research report shows exponential growth of 400% + pa. Interest rate loans in Australia

September 14, 2010

An explosive new research report released today by Consumer Action Law Centre reveals that the high cost short term lending industry in Australia grew almost tenfold during the last...

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Media release: Voters have a choice on consumer policies when they go to the polls

August 20, 2010

Large differences in the major parties’ responses to the Australian consumer groups’ Election Platform mean voters can consider their future needs as consumers before making their decision on Saturday....

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Submission: Australian Energy Regulator’s Victorian Draft Distribution Determination 2011- 2015

August 19, 2010

Consumer Action strongly supports the Draft Decision and the level of scrutiny the AER has applied to the Distribution Network Service Providers' regulatory proposals....

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Joint submission: National Legal Profession Reform

August 13, 2010

This submission considers the proposed regulation from the viewpoint of individual, small business and community organisations as clients...

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Media release: Family pays $2,500 for holiday but owner refuses to let them stay

August 10, 2010

Consumer Action has issued proceedings in the Victorian Civil and Administrative Tribunal on behalf of a client who alleges a holiday house owner wrongly kept her payment for her family...

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Media release: Consumer groups say new tax to replace fire services levy is a bad idea

August 3, 2010

Consumer advocates are disappointed with the Bushfire Royal Commission’s recommendation to scrap the fire services levy in favour of a property based levy saying it will be bad for local...

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Media release: Global maths and English sued by disappointed parent

August 2, 2010

Consumer Action has launched proceedings on behalf of a client in the Victorian Civil and Administrative Tribunal against Global Maths and English and their linked credit provider, Ardennan, for...

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Media release: Cases multiply against maths software provider Edufin

July 29, 2010

Consumer Action has issued five separate proceedings in the Victorian Civil and Administrative Tribunal against educational software provider Edufin....

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Media release: Phone scammers use bank fees class action to rip off consumers

July 28, 2010

Consumer Action is urging consumers to watch out for scammers who are swindling hundreds of dollars from unwitting consumers with bogus claims of being able to recover thousands of dollars...

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