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Media release: Dell backs down on contract terms that failed to compute

March 18, 2011

Consumer Action has withdrawn proceedings against Dell Computer Pty Ltd in the Victorian Civil and Administrative Tribunal on behalf of its co- CEO, Carolyn Bond after the company amended...

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Submission: National Consumer Credit Protection Amendment Regulations 2011 – exposure draft

February 25, 2011

Consumer Action welcomes the opportunity to comment on the exposure draft of the National Consumer Credit Protection Amendment Regulations 2011....

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Submission: Exposure Draft – National Consumer Credit Protection Amendment Regulations 2011

February 25, 2011

Consumer Action supports the amendments in principle and broadly in the terms of the proposed Regulations. However, we recommend that changes be made to tighten the definition of “break fee”...

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Media release: Let’s call a flood a flood and give Australians fair go in insurance

February 1, 2011

A twelve point plan released today by the country’s leading insurance law experts for households and consumers clearly sets out the current problems with insurance and their solutions, and puts...

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Media release: Consumer group takes on distributors to keep energy prices down

January 18, 2011

Consumer advocates are preparing to fight Victoria’s billion-dollar electricity distribution businesses in the Federal Court in a last ditch bid to prevent consumers feeling the pain of unfair electricity price...

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Media release: Consumers must be given a fighting chance against rising electricity and gas bills

December 16, 2010

Consumer Action says it’s time for the Victorian Government and its energy industry watchdog, the Essential Services Commission, to take real action to help consumers switch and save on their...

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Media release: Baillieu Government facing its first test on electricity bills after Victorian distributors appeal regulator’s decision to keep process low

December 5, 2010

Consumer Action Law Centre says Victorians urgently need their new Government to take up its legal right to defend the Australian Energy Regulator’s recent decision to keep electricity costs for...

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Media release: Regulator pulls the plug on energy fat cats – but appeal looms

October 29, 2010

Consumer Action supports today’s announcement that Victorian households will be protected from the huge price increases the state’s electricity distributors were seeking to impose over the next five years....

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Media release: Computer says no – formal complaint to ACCC after Dell gets it wrong on consumer refund rights

October 8, 2010

Consumer Action has made a formal complaint to the Australian Competition and Consumer Commission after its own CEO was given the run-around by Dell Computer Pty Ltd on her right...

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Media release: Westpac’s debt collection practices the latest under the spotlight

September 23, 2010

Consumer Action Law Centre has made a formal complaint to the Australian Securities and Investments Commission about Westpac’s debt collection procedures for customers in financial hardship....

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