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Media release: New energy sales self-regulation scheme fundamentally flawed

June 24, 2011

Consumer Action has today warned that a new self-regulatory approach for door-to-door sales of energy marketing is unlikely to reduce consumer detriment caused by widespread poor practices in the industry....

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Submission: Taxi industry inquiry – complaints handling and dispute resolution

June 24, 2011

In this submission, Consumer Action responds to only one of the questions in the consultation paper - that is, ‘do the Victorian Taxi Directorate and taxi booking networks have adequate...

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Media release: 400 per cent interest rates undermine ‘responsible lending laws’

June 22, 2011

Exorbitant effective interest rates on short term loans, upwards of 400 per cent, continue to put the pinch on vulnerable Australians despite the introduction of responsible lending laws in 2010....

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Submission: Advanced metering infrastructure program – Issues paper for public consultation

June 21, 2011

Consumer Action welcomes the new Government's attempt to understand and address some of the underlying consumer concerns with the mandated rollout of Advanced Metering Infrastructure....

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Media release: Consumer groups urge cross benchers to support a ban on mortgage early exit fees

June 15, 2011

A coalition of consumer groups is urging Parliament’s cross-benchers to support the Government’s proposed ban on mortgage early exit fees, a ban which will improve competition amongst lenders and shine...

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Joint submission: Reforming flood insurance – clearing the waters discussion paper

May 13, 2011

Consumer groups have made a joint consumer submission in response to the Clearing the Waters discussion paper released by the Australian Government on 5 April 2011. ...

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Joint submission: Reforming Flood Insurance – Clearing the Waters discussion paper

May 13, 2011

Consumer Action has contributed to a joint consumer submission in response to the Clearing the Waters discussion paper released by the Australian Government on 5 April 2011....

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Media release: Legal tribunal finds Motor Finance Wizard’s practices ‘unfair’ and ‘seriously flawed

May 13, 2011

Motor car dealer and financier Motor Finance Wizard has been ordered to cancel a car lease contract with a vulnerable customer, refund her money and clear her credit report. The legal...

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Submission: Reserve Bank of Australia – Treasury ATM Taskforce consultations

April 15, 2011

Consumer Action welcomes the opportunity to contribute to the Reserve Bank of Australia - Treasury ATM Taskforce's report on the March 2009 ATM reforms....

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Media release: Government’s insurance reforms challenge the insurance industry to step up

April 5, 2011

The Fair Go in Insurance coalition* welcomes the proposed insurance reform package put forward by the Federal Government today but warns that several reforms are not guaranteed and would be...

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