payment difficulty Archives - Page 2 of 2

Submission in response to the Draft Guidance Note – Payment difficulty and disconnection

November 16, 2017

We acknowledge the significant work the Essential Services Commission has undertaken in drafting a comprehensive Guidance Note focused on customer outcomes. With expansion and redrafting in some areas, the Guidance...

Our Two Cents: the Energy System does not exist in a vacuum – let’s be realistic.

October 12, 2017

For people experiencing severe financial difficulty, retaining a basic supply of energy can be an overwhelming challenge. In fact, many of us would struggle with the practical realities of re-connecting...

Our Two Cents – A new disconnections safeguard is needed

June 30, 2017

Despite Victorian energy suppliers facing stiff penalties for wrongful disconnection, the number of disconnections in this state has remained at a high level after spiking in 2012-13. In Victoria...