Search
  • Consumer Action home
logo dark logo light logo
  • Reports
  • Submissions
  • Policy Briefs
  • On The Wire
  • Policy and Campaigns Newsletter
  • Our Priorities
logo dark logo light logo
  • Reports
  • Submissions
  • Policy Briefs
  • On The Wire
  • Policy and Campaigns Newsletter
  • Our Priorities
mobile-logo
  • Reports
  • Submissions
  • Policy Briefs
  • On The Wire
  • Policy and Campaigns Newsletter
  • Our Priorities

ACCC monitoring of the electricity supply in the National Energy Market discussion paper

December 19, 2018

Consumers must feel there is transparency around industry’s practices in the NEM and that industry is acting in their interest if trust and confidence in the energy market is to...

Read More

Energy Security Board Strategic Energy Plan consultation on proposed metrics

November 28, 2018

To appropriately measure achievement of the objectives under ‘affordable energy and satisfied customers’ and ‘effective development of open and competitive markets’‘ the ESB must expand the metrics....

Read More

National Energy Retail Amendment (Strengthening Protections for Customers in Hardship) Rule 2018 Draft Rule Determination

October 15, 2018

We strongly recommend that the AEMC acknowledge the limitations of the NERL and this rule change to address the needs of the community....

Read More

Understanding Disconnections Community Sector Forum

October 3, 2018

Join our forum to hear about the latest work being done to prevent disconnections, share your experiences and research, and help us develop options to keep Victorians connected....

Read More

Treasury Laws Amendment (Improving the Energy Efficiency of Rental Properties) Bill 2018

September 26, 2018

We generally support the Bill because the benefits of modifications that improve the energy efficiency of rental housing greatly exceed the costs....

Read More

Energy Retail Code obligations for exempt sellers under the General Exemption Order 2017: Draft Decision

August 10, 2018

All consumers deserve comparable consumer protections regardless of where they buy their energy....

Read More

National Energy Retail Amendment (Strengthening protections for customers in hardship) Rule 2018 consultation paper

July 3, 2018

Rules and laws that protect people facing or anticipating payment difficulty in relation to an essential service must be enforceable....

Read More

Payment difficulty framework amendments to the Compliance and Performance Reporting Guideline draft decision

June 19, 2018

We generally support the amendments to the guideline proposed in the draft decision as they appropriately reflect the significant changes from 2019. However, there are several areas where further information...

Read More

ESC draft audit guideline for energy businesses

January 31, 2018

We support the draft guideline but encourage the ESC to consider expanding it to explicitly state that the scope of an audit will be developed considering complaints made by consumer...

Read More

ESC draft charter of consultation and regulatory practice

January 29, 2018

We support the ESC working towards the development of this charter, and the proposed principles-based approach that allows for a flexible and proportional response to consultation....

Read More
  • 1
  • 2

Consumer Action is based on the land of the Traditional Owners, the people of the Kulin Nations. We acknowledge their history, culture and Elders both past and present.

Complaints and feedback | Send site feedback | Copyright | Our privacy policy | Contact us
© Consumer Action Law Centre 2012-2017