Consumers must feel there is transparency around industry’s practices in the NEM and that industry is acting in their interest if trust and confidence in the energy market is to...
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To appropriately measure achievement of the objectives under ‘affordable energy and satisfied customers’ and ‘effective development of open and competitive markets’‘ the ESB must expand the metrics....
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We strongly recommend that the AEMC acknowledge the limitations of the NERL and this rule change to address the needs of the community....
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Join our forum to hear about the latest work being done to prevent disconnections, share your experiences and research, and help us develop options to keep Victorians connected....
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We generally support the Bill because the benefits of modifications that improve the energy efficiency of rental housing greatly exceed the costs....
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All consumers deserve comparable consumer protections regardless of where they buy their energy....
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Rules and laws that protect people facing or anticipating payment difficulty in relation to an essential service must be enforceable....
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We generally support the amendments to the guideline proposed in the draft decision as they appropriately reflect the significant changes from 2019. However, there are several areas where further information...
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We support the draft guideline but encourage the ESC to consider expanding it to explicitly state that the scope of an audit will be developed considering complaints made by consumer...
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We support the ESC working towards the development of this charter, and the proposed principles-based approach that allows for a flexible and proportional response to consultation....
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