Consumers must feel there is transparency around industry’s practices in the NEM and that industry is acting in their interest if trust and confidence in the energy market is to...
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To appropriately measure achievement of the objectives under ‘affordable energy and satisfied customers’ and ‘effective development of open and competitive markets’‘ the ESB must expand the metrics....
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We strongly recommend that the AEMC acknowledge the limitations of the NERL and this rule change to address the needs of the community....
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Join our forum to hear about the latest work being done to prevent disconnections, share your experiences and research, and help us develop options to keep Victorians connected....
Read MoreWe generally support the Bill because the benefits of modifications that improve the energy efficiency of rental housing greatly exceed the costs....
Read MoreAll consumers deserve comparable consumer protections regardless of where they buy their energy....
Read MoreRules and laws that protect people facing or anticipating payment difficulty in relation to an essential service must be enforceable....
Read MoreWe generally support the amendments to the guideline proposed in the draft decision as they appropriately reflect the significant changes from 2019. However, there are several areas where further information...
Read MoreWe support the draft guideline but encourage the ESC to consider expanding it to explicitly state that the scope of an audit will be developed considering complaints made by consumer...
Read MoreWe support the ESC working towards the development of this charter, and the proposed principles-based approach that allows for a flexible and proportional response to consultation....
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