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Submission: draft Telecommunications Consumer Protections Code

September 5, 2018

If the final revised Telecommunications Consumer Protections Code fails to adopt effective consumer safeguards, the case for direct regulation of the telecommunications sector will be irrefutable. ...

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Our Two Cents: the Energy System does not exist in a vacuum – let’s be realistic.

October 12, 2017

For people experiencing severe financial difficulty, retaining a basic supply of energy can be an overwhelming challenge. In fact, many of us would struggle with the practical realities of re-connecting...

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Submission: Proposed Principles of Reciprocity and Data Exchange

April 1, 2015

The Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia have made a joint submission to the ACCC regarding the proposed Principles of Reciprocity and Data Exchange....

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Media release: New report calls on energy retailers to improve support for struggling households

July 31, 2014

Problems with Payment tells the stories of thirteen Victorians trying to stay on top of their energy bills, and reviews the performance of retailers’ assistance programs against best practice. ...

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