To appropriately measure achievement of the objectives under ‘affordable energy and satisfied customers’ and ‘effective development of open and competitive markets’‘ the ESB must expand the metrics....
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Join our forum to hear about the latest work being done to prevent disconnections, share your experiences and research, and help us develop options to keep Victorians connected....
Read MoreConsumer Action Law Centre welcomes the significant drop in complaints to the Energy and Water Ombudsman (EWOV), but says there are still too many Victorians struggling with utilities....
Read MoreThe Energy and Water Ombudsman Victoria Annual Report for 2013/14 suggests energy retailers are failing to offer sufficient assistance to customers struggling with high bills....
Read MoreConsumer Utilities Advocacy Centre, the Victorian Council of Social Services, Consumer Action, and the Financial and Consumer Rights Council have made a joint submission on the Energy and Water Ombudsman...
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