The ESC must be able to transparently demonstrate that it is effectively intervening to deter misconduct and that compliance and enforcement action is delivering timely results for Victorian households....
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Join our forum to hear about the latest work being done to prevent disconnections, share your experiences and research, and help us develop options to keep Victorians connected....
Read MoreAll consumers deserve comparable consumer protections regardless of where they buy their energy....
Read MoreWe support the ESC working towards the development of this charter, and the proposed principles-based approach that allows for a flexible and proportional response to consultation....
Read MoreThe ACCC has clearly identified the issues that must be addressed—as did the recent Independent Review of the Electricity and Gas Markets in Victoria (Victorian Review). These include unnecessary complexity,...
Read MoreWe acknowledge the significant work the Essential Services Commission has undertaken in drafting a comprehensive Guidance Note focused on customer outcomes. With expansion and redrafting in some areas, the Guidance...
Read More“A discount isn’t really a discount if all it’s doing is hiding the real cost”...
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