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ESC Compliance and enforcement policy draft decision

February 8, 2019

The ESC must be able to transparently demonstrate that it is effectively intervening to deter misconduct and that compliance and enforcement action is delivering timely results for Victorian households....

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Understanding Disconnections Community Sector Forum

October 3, 2018

Join our forum to hear about the latest work being done to prevent disconnections, share your experiences and research, and help us develop options to keep Victorians connected....

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Energy Retail Code obligations for exempt sellers under the General Exemption Order 2017: Draft Decision

August 10, 2018

All consumers deserve comparable consumer protections regardless of where they buy their energy....

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ESC draft charter of consultation and regulatory practice

January 29, 2018

We support the ESC working towards the development of this charter, and the proposed principles-based approach that allows for a flexible and proportional response to consultation....

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Submission in response to the ACCC retail electricity pricing inquiry preliminary report

November 21, 2017

The ACCC has clearly identified the issues that must be addressed—as did the recent Independent Review of the Electricity and Gas Markets in Victoria (Victorian Review). These include unnecessary complexity,...

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Submission in response to the Draft Guidance Note – Payment difficulty and disconnection

November 16, 2017

We acknowledge the significant work the Essential Services Commission has undertaken in drafting a comprehensive Guidance Note focused on customer outcomes. With expansion and redrafting in some areas, the Guidance...

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Fake discounts must end: Consumer Action

July 1, 2015

“A discount isn’t really a discount if all it’s doing is hiding the real cost”...

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