The ESC must be able to transparently demonstrate that it is effectively intervening to deter misconduct and that compliance and enforcement action is delivering timely results for Victorian households....
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Join our forum to hear about the latest work being done to prevent disconnections, share your experiences and research, and help us develop options to keep Victorians connected....
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All consumers deserve comparable consumer protections regardless of where they buy their energy....
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We support the ESC working towards the development of this charter, and the proposed principles-based approach that allows for a flexible and proportional response to consultation....
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The ACCC has clearly identified the issues that must be addressed—as did the recent Independent Review of the Electricity and Gas Markets in Victoria (Victorian Review). These include unnecessary complexity,...
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We acknowledge the significant work the Essential Services Commission has undertaken in drafting a comprehensive Guidance Note focused on customer outcomes. With expansion and redrafting in some areas, the Guidance...
Read More“A discount isn’t really a discount if all it’s doing is hiding the real cost”...
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