Search
  • Consumer Action home
logo dark logo light logo
  • Reports
  • Submissions
  • Policy Briefs
  • On The Wire
  • Policy and Campaigns Newsletter
  • Our Priorities
logo dark logo light logo
  • Reports
  • Submissions
  • Policy Briefs
  • On The Wire
  • Policy and Campaigns Newsletter
  • Our Priorities
mobile-logo
  • Reports
  • Submissions
  • Policy Briefs
  • On The Wire
  • Policy and Campaigns Newsletter
  • Our Priorities

ESC Compliance and enforcement policy draft decision

February 8, 2019

The ESC must be able to transparently demonstrate that it is effectively intervening to deter misconduct and that compliance and enforcement action is delivering timely results for Victorian households....

Read More

Helping customers engage confidently in the retail energy market draft decision

February 4, 2019

We support changes to regulation that will facilitate simple ways of resolving issues with estimated billing....

Read More

Victorian Default Offer for small electricity customers – ESC staff working paper

January 30, 2019

It shouldn’t be a job to avoid getting ripped off when accessing an essential service that a household must purchase....

Read More

Understanding Disconnections Community Sector Forum

October 3, 2018

Join our forum to hear about the latest work being done to prevent disconnections, share your experiences and research, and help us develop options to keep Victorians connected....

Read More

Energy Retail Code obligations for exempt sellers under the General Exemption Order 2017: Draft Decision

August 10, 2018

All consumers deserve comparable consumer protections regardless of where they buy their energy....

Read More

Payment difficulty framework amendments to the Compliance and Performance Reporting Guideline draft decision

June 19, 2018

We generally support the amendments to the guideline proposed in the draft decision as they appropriately reflect the significant changes from 2019. However, there are several areas where further information...

Read More

Submission: 2018 Water Price Review standard draft decisions

May 14, 2018

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Service Commission’s (ESC) standard draft decisions in the 2018 Water Price Review for Barwon Water,...

Read More

Consumer Action Submission: Developing a reference price methodology for Victoria’s energy market

April 16, 2018

A credible reference price has an important role to play in helping to restore balance and fairness to the retail energy market in Victoria. It is very important that this...

Read More

Water Price Review – Consumer Action recommends water bills be cut by over $700 million over five years

March 27, 2018

An independent report commissioned by Consumer Action Law Centre has recommended the Victorian water regulator lower the rates for equity and debt costs for water authorities. This would have the...

Read More

Submission: 2018 Water Price Review early draft decisions

March 14, 2018

The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Service Commission’s (ESC) early draft decisions in the 2018 Water Price Review for East Gippsland...

Read More
  • 1
  • 2

Consumer Action is based on the land of the Traditional Owners, the people of the Kulin Nations. We acknowledge their history, culture and Elders both past and present.

Complaints and feedback | Send site feedback | Copyright | Our privacy policy | Contact us
© Consumer Action Law Centre 2012-2017