The ESC must be able to transparently demonstrate that it is effectively intervening to deter misconduct and that compliance and enforcement action is delivering timely results for Victorian households....
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We support changes to regulation that will facilitate simple ways of resolving issues with estimated billing....
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It shouldn’t be a job to avoid getting ripped off when accessing an essential service that a household must purchase....
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Join our forum to hear about the latest work being done to prevent disconnections, share your experiences and research, and help us develop options to keep Victorians connected....
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All consumers deserve comparable consumer protections regardless of where they buy their energy....
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We generally support the amendments to the guideline proposed in the draft decision as they appropriately reflect the significant changes from 2019. However, there are several areas where further information...
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The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Service Commission’s (ESC) standard draft decisions in the 2018 Water Price Review for Barwon Water,...
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A credible reference price has an important role to play in helping to restore balance and fairness to the retail energy market in Victoria. It is very important that this...
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An independent report commissioned by Consumer Action Law Centre has recommended the Victorian water regulator lower the rates for equity and debt costs for water authorities. This would have the...
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The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Service Commission’s (ESC) early draft decisions in the 2018 Water Price Review for East Gippsland...
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