The ESC must be able to transparently demonstrate that it is effectively intervening to deter misconduct and that compliance and enforcement action is delivering timely results for Victorian households....
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We support changes to regulation that will facilitate simple ways of resolving issues with estimated billing....
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It shouldn’t be a job to avoid getting ripped off when accessing an essential service that a household must purchase....
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Join our forum to hear about the latest work being done to prevent disconnections, share your experiences and research, and help us develop options to keep Victorians connected....
Read MoreAll consumers deserve comparable consumer protections regardless of where they buy their energy....
Read MoreWe generally support the amendments to the guideline proposed in the draft decision as they appropriately reflect the significant changes from 2019. However, there are several areas where further information...
Read MoreThe Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Service Commission’s (ESC) standard draft decisions in the 2018 Water Price Review for Barwon Water,...
Read MoreA credible reference price has an important role to play in helping to restore balance and fairness to the retail energy market in Victoria. It is very important that this...
Read MoreAn independent report commissioned by Consumer Action Law Centre has recommended the Victorian water regulator lower the rates for equity and debt costs for water authorities. This would have the...
Read MoreThe Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Service Commission’s (ESC) early draft decisions in the 2018 Water Price Review for East Gippsland...
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