We strongly recommend that the AEMC acknowledge the limitations of the NERL and this rule change to address the needs of the community....
Read MoreAll consumers deserve comparable consumer protections regardless of where they buy their energy....
Read MoreWe generally support the amendments to the guideline proposed in the draft decision as they appropriately reflect the significant changes from 2019. However, there are several areas where further information...
Read MoreWe support the draft guideline but encourage the ESC to consider expanding it to explicitly state that the scope of an audit will be developed considering complaints made by consumer...
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For people experiencing severe financial difficulty, retaining a basic supply of energy can be an overwhelming challenge. In fact, many of us would struggle with the practical realities of re-connecting...
Read MoreWe acknowledge the significant work ESC has done to recast the framework so that it is more focused on customer outcomes. Overall, we consider the revised framework can achieve ESC’s...
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This decision was taken in light of additional information and stakeholder input provided following the Commission’s Draft Decision on the Safety Net For Victorian Energy Consumers Facing Payment Difficulty, October...
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