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National Energy Retail Amendment (Strengthening Protections for Customers in Hardship) Rule 2018 Draft Rule Determination

October 15, 2018

We strongly recommend that the AEMC acknowledge the limitations of the NERL and this rule change to address the needs of the community....

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Energy Retail Code obligations for exempt sellers under the General Exemption Order 2017: Draft Decision

August 10, 2018

All consumers deserve comparable consumer protections regardless of where they buy their energy....

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Payment difficulty framework amendments to the Compliance and Performance Reporting Guideline draft decision

June 19, 2018

We generally support the amendments to the guideline proposed in the draft decision as they appropriately reflect the significant changes from 2019. However, there are several areas where further information...

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ESC draft audit guideline for energy businesses

January 31, 2018

We support the draft guideline but encourage the ESC to consider expanding it to explicitly state that the scope of an audit will be developed considering complaints made by consumer...

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Our Two Cents: the Energy System does not exist in a vacuum – let’s be realistic.

October 12, 2017

For people experiencing severe financial difficulty, retaining a basic supply of energy can be an overwhelming challenge. In fact, many of us would struggle with the practical realities of re-connecting...

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Submission: ESC’s Payment Difficulty Framework Draft Decision

June 19, 2017

We acknowledge the significant work ESC has done to recast the framework so that it is more focused on customer outcomes. Overall, we consider the revised framework can achieve ESC’s...

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ESC decision: new draft decision on Payment Difficulty Safety Net

May 26, 2017

This decision was taken in light of additional information and stakeholder input provided following the Commission’s Draft Decision on the Safety Net For Victorian Energy Consumers Facing Payment Difficulty, October...

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