To appropriately measure achievement of the objectives under ‘affordable energy and satisfied customers’ and ‘effective development of open and competitive markets’‘ the ESB must expand the metrics....
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Join our forum to hear about the latest work being done to prevent disconnections, share your experiences and research, and help us develop options to keep Victorians connected....
Read MoreWe generally support the amendments to the guideline proposed in the draft decision as they appropriately reflect the significant changes from 2019. However, there are several areas where further information...
Read MoreWe support the draft guideline but encourage the ESC to consider expanding it to explicitly state that the scope of an audit will be developed considering complaints made by consumer...
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This decision was taken in light of additional information and stakeholder input provided following the Commission’s Draft Decision on the Safety Net For Victorian Energy Consumers Facing Payment Difficulty, October...
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The AER has decided to retain the minimum disconnection amount of $300 in their Final Decision paper which was released on 30 March 2017....
Read MoreVictoria’s energy market is failing our most vulnerable people, according to Consumer Action Law Centre....
Read MoreHave you been disconnected from your electricity supply because you couldn’t afford to pay your bills? If so, we want to hear from you....
Read MoreConsumer Action has welcomed the State Government’s focus on making Victoria’s energy market easier to navigate, and keeping vulnerable members of our community from being disconnected....
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