Search
  • Consumer Action home
logo dark logo light logo
  • Reports
  • Submissions
  • Policy Briefs
  • On The Wire
  • Policy and Campaigns Newsletter
  • Our Priorities
logo dark logo light logo
  • Reports
  • Submissions
  • Policy Briefs
  • On The Wire
  • Policy and Campaigns Newsletter
  • Our Priorities
mobile-logo
  • Reports
  • Submissions
  • Policy Briefs
  • On The Wire
  • Policy and Campaigns Newsletter
  • Our Priorities

Helping customers engage confidently in the retail energy market draft decision

February 4, 2019

We support changes to regulation that will facilitate simple ways of resolving issues with estimated billing....

Read More

ACCC monitoring of the electricity supply in the National Energy Market discussion paper

December 19, 2018

Consumers must feel there is transparency around industry’s practices in the NEM and that industry is acting in their interest if trust and confidence in the energy market is to...

Read More

AEMC National Energy Retail Amendment (Preventing discounts on inflated energy rates) Rule 2018 Consultation Paper

April 17, 2018

We do not support the rule change request and the AEMC’s initial position. The Consultation Paper outlines a rule change that will be completely ineffective at addressing a multitude of...

Read More

Submission in response to Customer Price Information – Issues Paper

November 3, 2017

We do not believe consumer engagement initiatives alone will solve the problems that plague retail energy in Australia....

Read More

Power Struggles: everyday battles to stay connected

October 12, 2017

Just last month, VCOSS released a new report called Power Struggles that tells the stories of 10 Victorian households who are making heartbreaking sacrifices just to stay connected to power....

Read More

Submission in response to National Energy Retail Amendment (Notification of the end of a fixed benefit period) Rule 2017 Rule Change Consultation Paper

October 9, 2017

Policy solutions need to ensure consumers are protected from detrimental outcomes when receiving services from energy retailers regardless of their level of awareness or engagement. Energy is an essential service...

Read More

AEMC: National energy retail competition review

August 18, 2017

The AEMC has released its fourth annual review of the state of competition in retail energy markets across the national electricity market....

Read More

Independent review of the Electricity and Gas Retail Markets in Victoria Final Report

August 18, 2017

The findings of the independent panel highlight that Victorian consumers are not gaining the benefits of a competitive retail market....

Read More

AEMC review of regulatory arrangements for embedded networks

May 22, 2017

As SACOSS and the signatories have identified through past research and consultation, the current regulatory arrangements has some flaws that adversely impact on customers....

Read More

Consumer Action is based on the land of the Traditional Owners, the people of the Kulin Nations. We acknowledge their history, culture and Elders both past and present.

Complaints and feedback | Send site feedback | Copyright | Our privacy policy | Contact us
© Consumer Action Law Centre 2012-2017