Helping customers engage confidently in the retail energy market draft decision
We support changes to regulation that will facilitate simple ways of resolving issues with estimated billing....
Read MoreWe support changes to regulation that will facilitate simple ways of resolving issues with estimated billing....
Read MoreConsumers must feel there is transparency around industry’s practices in the NEM and that industry is acting in their interest if trust and confidence in the energy market is to...
Read MoreWe do not support the rule change request and the AEMC’s initial position. The Consultation Paper outlines a rule change that will be completely ineffective at addressing a multitude of...
Read MoreWe do not believe consumer engagement initiatives alone will solve the problems that plague retail energy in Australia....
Read MoreJust last month, VCOSS released a new report called Power Struggles that tells the stories of 10 Victorian households who are making heartbreaking sacrifices just to stay connected to power....
Read MorePolicy solutions need to ensure consumers are protected from detrimental outcomes when receiving services from energy retailers regardless of their level of awareness or engagement. Energy is an essential service...
Read MoreThe AEMC has released its fourth annual review of the state of competition in retail energy markets across the national electricity market....
Read MoreThe findings of the independent panel highlight that Victorian consumers are not gaining the benefits of a competitive retail market....
Read MoreAs SACOSS and the signatories have identified through past research and consultation, the current regulatory arrangements has some flaws that adversely impact on customers....
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