Helping customers engage confidently in the retail energy market draft decision
February 4, 2019
We support changes to regulation that will facilitate simple ways of resolving issues with estimated billing....
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ACCC monitoring of the electricity supply in the National Energy Market discussion paper
December 19, 2018
Consumers must feel there is transparency around industry’s practices in the NEM and that industry is acting in their interest if trust and confidence in the energy market is to...
Read MoreAEMC National Energy Retail Amendment (Preventing discounts on inflated energy rates) Rule 2018 Consultation Paper
April 17, 2018
We do not support the rule change request and the AEMC’s initial position. The Consultation Paper outlines a rule change that will be completely ineffective at addressing a multitude of...
Read MoreSubmission in response to Customer Price Information – Issues Paper
November 3, 2017
We do not believe consumer engagement initiatives alone will solve the problems that plague retail energy in Australia....
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Power Struggles: everyday battles to stay connected
October 12, 2017
Just last month, VCOSS released a new report called Power Struggles that tells the stories of 10 Victorian households who are making heartbreaking sacrifices just to stay connected to power....
Read MoreSubmission in response to National Energy Retail Amendment (Notification of the end of a fixed benefit period) Rule 2017 Rule Change Consultation Paper
October 9, 2017
Policy solutions need to ensure consumers are protected from detrimental outcomes when receiving services from energy retailers regardless of their level of awareness or engagement. Energy is an essential service...
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AEMC: National energy retail competition review
August 18, 2017
The AEMC has released its fourth annual review of the state of competition in retail energy markets across the national electricity market....
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Independent review of the Electricity and Gas Retail Markets in Victoria Final Report
August 18, 2017
The findings of the independent panel highlight that Victorian consumers are not gaining the benefits of a competitive retail market....
Read MoreAEMC review of regulatory arrangements for embedded networks
May 22, 2017
As SACOSS and the signatories have identified through past research and consultation, the current regulatory arrangements has some flaws that adversely impact on customers....
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