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Energy Security Board Strategic Energy Plan consultation on proposed metrics

November 28, 2018

To appropriately measure achievement of the objectives under ‘affordable energy and satisfied customers’ and ‘effective development of open and competitive markets’‘ the ESB must expand the metrics....

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Understanding Disconnections Community Sector Forum

October 3, 2018

Join our forum to hear about the latest work being done to prevent disconnections, share your experiences and research, and help us develop options to keep Victorians connected....

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Payment difficulty framework amendments to the Compliance and Performance Reporting Guideline draft decision

June 19, 2018

We generally support the amendments to the guideline proposed in the draft decision as they appropriately reflect the significant changes from 2019. However, there are several areas where further information...

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ESC draft audit guideline for energy businesses

January 31, 2018

We support the draft guideline but encourage the ESC to consider expanding it to explicitly state that the scope of an audit will be developed considering complaints made by consumer...

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Submission in response to the Draft Guidance Note – Payment difficulty and disconnection

November 16, 2017

We acknowledge the significant work the Essential Services Commission has undertaken in drafting a comprehensive Guidance Note focused on customer outcomes. With expansion and redrafting in some areas, the Guidance...

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Our Two Cents: the Energy System does not exist in a vacuum – let’s be realistic.

October 12, 2017

For people experiencing severe financial difficulty, retaining a basic supply of energy can be an overwhelming challenge. In fact, many of us would struggle with the practical realities of re-connecting...

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The energy market is failing struggling Victorians

September 1, 2015

Victoria’s energy market is failing our most vulnerable people, according to Consumer Action Law Centre....

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Media Release: WANTED – Households who have been disconnected from electricity

April 9, 2015

Have you been disconnected from your electricity supply because you couldn’t afford to pay your bills? If so, we want to hear from you....

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Contracting competition in the energy retail market results in lacklustre performance

January 11, 2012

Three companies control 75% of the Victorian energy market. Victorian consumers are missing out on the benefits that are supposed to flow from competition....

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