To appropriately measure achievement of the objectives under ‘affordable energy and satisfied customers’ and ‘effective development of open and competitive markets’‘ the ESB must expand the metrics....
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Join our forum to hear about the latest work being done to prevent disconnections, share your experiences and research, and help us develop options to keep Victorians connected....
Read MoreWe generally support the amendments to the guideline proposed in the draft decision as they appropriately reflect the significant changes from 2019. However, there are several areas where further information...
Read MoreWe support the draft guideline but encourage the ESC to consider expanding it to explicitly state that the scope of an audit will be developed considering complaints made by consumer...
Read MoreWe acknowledge the significant work the Essential Services Commission has undertaken in drafting a comprehensive Guidance Note focused on customer outcomes. With expansion and redrafting in some areas, the Guidance...
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For people experiencing severe financial difficulty, retaining a basic supply of energy can be an overwhelming challenge. In fact, many of us would struggle with the practical realities of re-connecting...
Read MoreVictoria’s energy market is failing our most vulnerable people, according to Consumer Action Law Centre....
Read MoreHave you been disconnected from your electricity supply because you couldn’t afford to pay your bills? If so, we want to hear from you....
Read MoreThree companies control 75% of the Victorian energy market. Victorian consumers are missing out on the benefits that are supposed to flow from competition....
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