We strongly recommend that the AEMC acknowledge the limitations of the NERL and this rule change to address the needs of the community....
Read MoreRules and laws that protect people facing or anticipating payment difficulty in relation to an essential service must be enforceable....
Read MoreThe Australian Energy Market Commission (AEMC) has admitted that competition among energy retailers is not delivering ‘expected benefits’ in its annual retail energy competition review....
Read MoreWe do not support the rule change request and the AEMC’s initial position. The Consultation Paper outlines a rule change that will be completely ineffective at addressing a multitude of...
Read MoreWe support the proposed changes to the Energy Retail Code (ERC) expressed in the ESC’s draft decision, Fixed benefit periods notification obligations for energy retailers (Draft Decision). That said, we...
Read MorePolicy solutions need to ensure consumers are protected from detrimental outcomes when receiving services from energy retailers regardless of their level of awareness or engagement. Energy is an essential service...
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The AEMC has released its fourth annual review of the state of competition in retail energy markets across the national electricity market....
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On 20 June 2017 the Commission made a draft rule requiring generators and network businesses to provide the AEMO, with more detailed models of generation systems and other equipment. It is...
Read MoreOne of the most effective ways to better integrate consumer perspectives into the work of regulators would be to appoint a consumer commissioner....
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Consumer Action has first-hand experience of the AEMC’s rule change process. In October 2013, along with the then-Consumer Utilities Advocacy Centre (CUAC), we proposed changes to Rule 46 of the...
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