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Consumer Action will:

  • Advocate for access to effective industry internal and external dispute resolution (EDR) processes and schemes, and for a single EDR scheme per industry sector
  • Pursue the need for industry EDR schemes in new market sectors
  • Ensure consumers are not disadvantaged by mediation and other alternative dispute resolution procedures
  • Use court and tribunal forums where there no alternative dispute resolution forums exist, or to facilitate test cases where the law is unclear
  • Ensure access to consumer dispute resolution forums for low income and vulnerable consumers by lowering the complexity and cost barriers
  • Advocate for improved access to justice arising from the Productivity Commission inquiry.

Dispute Resolution Projects

Financial services sector EDR – competition might, under the right conditions, work for goods and services, but it creates a race to the bottom in EDR schemes. We will advocate for effective EDR outcomes for consumers, particularly in the financial services sector.

Access all areas – VCAT was established to provide an affordable and quick dispute resolution forum for Victorians. It has become increasingly expensive, and it can take a while to get a hearing date. We think it’s time to reduce the costs, speed up the process, and help Victorians get on with their lives. We’ll work collaboratively with other VCAT users, as well as the legal profession and the State government, to make this happen during this term of government.