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It’s time to clean up energy market pricing for all Victorians

March 8, 2019

Consumer Action Law Centre (Consumer Action) commends the Essential Services Commission’s (ESC) draft advice to the Victorian Government about the default regulated price for electricity, but urges retailers to follow...

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ESC Compliance and enforcement policy draft decision

February 8, 2019

The ESC must be able to transparently demonstrate that it is effectively intervening to deter misconduct and that compliance and enforcement action is delivering timely results for Victorian households....

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Helping customers engage confidently in the retail energy market draft decision

February 4, 2019

We support changes to regulation that will facilitate simple ways of resolving issues with estimated billing....

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Victorian Default Offer for small electricity customers – ESC staff working paper

January 30, 2019

It shouldn’t be a job to avoid getting ripped off when accessing an essential service that a household must purchase....

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Submission: Treasury Laws Amendment (Prohibiting Energy Market Misconduct Bill) 2018

January 25, 2019

Consumer Action has provided a submission to the Senate Economics Committee inquiry on the Treasury Laws Amendment (Prohibited Energy Market Misconduct Bill) 2018. We support the Bill, which will allow...

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Submission: Consultation Draft Behind the Meter Distributed Energy Resources Provider Code

January 22, 2019

Consumer Action has provided feedback on the Consultation Draft Behind the Meter Distributed Energy Resources Provider Code. We consider: the name of the code should be readily understood by the...

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ACCC monitoring of the electricity supply in the National Energy Market discussion paper

December 19, 2018

Consumers must feel there is transparency around industry’s practices in the NEM and that industry is acting in their interest if trust and confidence in the energy market is to...

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Energy Security Board Strategic Energy Plan consultation on proposed metrics

November 28, 2018

To appropriately measure achievement of the objectives under ‘affordable energy and satisfied customers’ and ‘effective development of open and competitive markets’‘ the ESB must expand the metrics....

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National Energy Retail Amendment (Strengthening Protections for Customers in Hardship) Rule 2018 Draft Rule Determination

October 15, 2018

We strongly recommend that the AEMC acknowledge the limitations of the NERL and this rule change to address the needs of the community....

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Submission: ESC Draft Decision – Building trust through new customer entitlements in the retail energy market

October 8, 2018

We are also broadly satisfied with the Draft Decision. To the extent that consumer information can mitigate poor consumer outcomes, the Draft Decision will have a positive impact if implemented...

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