Consumer Action Law Centre (Consumer Action) commends the Essential Services Commission’s (ESC) draft advice to the Victorian Government about the default regulated price for electricity, but urges retailers to follow...
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The ESC must be able to transparently demonstrate that it is effectively intervening to deter misconduct and that compliance and enforcement action is delivering timely results for Victorian households....
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We support changes to regulation that will facilitate simple ways of resolving issues with estimated billing....
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It shouldn’t be a job to avoid getting ripped off when accessing an essential service that a household must purchase....
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Consumer Action has provided a submission to the Senate Economics Committee inquiry on the Treasury Laws Amendment (Prohibited Energy Market Misconduct Bill) 2018. We support the Bill, which will allow...
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Consumer Action has provided feedback on the Consultation Draft Behind the Meter Distributed Energy Resources Provider Code. We consider: the name of the code should be readily understood by the...
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Consumers must feel there is transparency around industry’s practices in the NEM and that industry is acting in their interest if trust and confidence in the energy market is to...
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To appropriately measure achievement of the objectives under ‘affordable energy and satisfied customers’ and ‘effective development of open and competitive markets’‘ the ESB must expand the metrics....
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We strongly recommend that the AEMC acknowledge the limitations of the NERL and this rule change to address the needs of the community....
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We are also broadly satisfied with the Draft Decision. To the extent that consumer information can mitigate poor consumer outcomes, the Draft Decision will have a positive impact if implemented...
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