Joint submission recommending changes to the draft Rules (terms of reference) for the new Australian Financial Complaints Authority (AFCA). ...
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The establishment of the Australian Financial Complaints Authority is an important opportunity to review the scope of ASIC’s oversight of external dispute resolution in financial services....
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Opening Remarks from Consumer Action Law Centre – Public Hearings on Draft Report....
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Consumer Action has made two submissions to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry....
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Consumer Action Law Centre has published part 2 of its submission to the Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector today. The submission draws on the...
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Consumer Action Law Centre has published part 1 of its initial submission to the Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector today....
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Consumer Action Law Centre says the Royal Commission into the financial services sector will empower people who have ripped off by the banks, insurers and other financial institutions....
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This joint submission identifies some of the most important features of an accessible and high-quality complaints body, and requirements for an effective transition to the proposed Australian Financial Complaints Authority....
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Consumer advocates are broadly supportive of the legislation establishing the Australian Financial Complaints Authority but recommend some minor technical amendments to the bill. ...
Read MoreToday, the Federal Government has introduced legislation for a new one-stop shop for financial and superannuation complaints, to replace the Financial Ombudsman Service (FOS), Credit & Investments Ombudsman (CIO) and...
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