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Submission: draft Telecommunications Consumer Protections Code

September 5, 2018

If the final revised Telecommunications Consumer Protections Code fails to adopt effective consumer safeguards, the case for direct regulation of the telecommunications sector will be irrefutable. ...

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Submission: Telecommunications Consumer Safeguards Review Part A – Consumer Redress and Complaints Handling

September 5, 2018

Consumer protection mechanisms in the telecommunications market are failing Australians. The Telecommunications Consumer Safeguards Review is an important and timely opportunity to move from self-regulation to direct regulation in a...

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Victorian couple sues “debt management” firm J Daniels & Associates and Nationwide Debt Collection over family home

August 14, 2018

Consumer Action Law Centre (Consumer Action) have issued proceedings in the Federal Circuit Court of Australia on behalf of a Narre Warren family who were charged $12,000 in fees and...

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Lobbyists beat the battlers on payday loans and rent-to-buy

August 12, 2018

The Federal Government is letting the worst and most harmful financial products in the community run wild according to consumer advocates....

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New Banking Code must have teeth: consumer groups

August 1, 2018

Australia’s banks will have to commit to strict enforcement and strong resourcing for the new Code of Banking Practice, if the Code is to achieve real change in the industry,...

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Consumer rights and protections, and older consumers: the value of loyalty

June 29, 2018

Gerard Brody, speech to COTA Forum June 28, 2018 Thank you to Ian and COTA Australia for the opportunity to speak today. Today I’d like to talk about values and consumer protection,...

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Joint submission: Attorney-General’s Department Review of Financial Hardship Arrangements

June 28, 2018

Thank you for the opportunity to comment on the Review of financial hardship arrangements and how they interact with the consumer credit reporting (CCR) framework. We will first address our...

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Review into the Australian Taxation Office’s use of Garnishee Notices

June 28, 2018

We reject the legal status quo which enables garnishee orders issued prior to bankruptcy to continue to garnish the wages of bankrupted individuals post-bankruptcy. As we understand it, garnishee orders issued...

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Are we there yet? (the mysterious case of the vanishing SACC Bill)

June 19, 2018

Almost three years ago, on 7 August 2015, then Assistant Treasurer Josh Frydenberg announced there would be a review of the small amount credit contract (SACC) laws....

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Letter to the editor: Credit reporting not great for the public

June 18, 2018

There is little evidence from overseas that sharing much more credit information leads to public benefits. ...

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