Consumer Action Law Centre says the Royal Commission into the financial services sector will empower people who have ripped off by the banks, insurers and other financial institutions....

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This joint submission identifies some of the most important features of an accessible and high-quality complaints body, and requirements for an effective transition to the proposed Australian Financial Complaints Authority....

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Consumer advocates are broadly supportive of the legislation establishing the Australian Financial Complaints Authority but recommend some minor technical amendments to the bill. ...

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