It is important that the AER utilise behavioral economics insights to ensure that the notices are as effective at meeting the relevant policy objectives as possible....
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For too long, sweeping assumptions have been made about consumer engagement in energy - without sufficient thought being given to facilitating that engagement, or whether the assumptions being made align...
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The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Service Commission’s (ESC) early draft decisions in the 2018 Water Price Review for East Gippsland...
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Comprehensive reform is needed to curb the rampant mis-selling of inappropriate Part IX Debt Agreements to Australians in financial stress....
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Consumer Action Law Centre (Consumer Action) has made a submission to Victoria's Department of Treasury and Finance during the 2018-19 Pre-Budget period. Consumer Action has focused this submission on areas...
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In designing the NEG, we implore the ESB to take account of this consumer inertia in the retail market—and consider how people experiencing vulnerability or on low-incomes may be affected...
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Victoria Legal Aid (VLA) contracted Consumer Action Law Centre (Consumer Action) to undertake a detailed scoping and service model development project for Drought Legal Assistance for Victoria. This project had two...
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We are grateful for the opportunity to comment on the exposure draft of the Treasury Laws Amendment (Design and Distribution Obligations and Product Intervention Powers) Bill 2018 (the Bill). We strongly support...
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Consumer Action Law Centre (Consumer Action), Residents of Retirement Villages Victoria (RRVV), Housing for the Aged Action Group (HAAG) and COTA Victoria (COTA Vic) have made a joint submission in...
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Consumer Action Law Centre has published part 2 of its submission to the Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector today. The submission draws on the...
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