ESC Compliance and enforcement policy draft decision
We support the ESC changing its compliance and enforcement policy to reflect a risk-based, intelligence led, outcome focused approach. The ESC must be able to transparently demonstrate that it is effectively intervening to deter misconduct and that compliance and enforcement action is delivering timely results for Victorian households. We consider that the Energy Compliance and Enforcement Policy Revised Draft (Revised Draft) accompanying the Draft Decision should be strengthened by the ESC implementing public complaints reporting, a super complaint process and a forum where consumers and community organisations are consulted on enforcement strategies and priorities.
190208 Sub ESC enforcement policy