Helping customers engage confidently in the retail energy market draft decision
We support changes to regulation that will facilitate simple ways of resolving issues with estimated billing. While we support making consistent factsheets for energy offers that are easier to comprehend for all Victorian households, we consider such changes are unlikely to have much impact on consumer engagement in the retail energy market.
The ESC must ensure work undertaken in this area is alive to the need for factsheets to complement more impactful policy changes like the implementation of the Victorian Default Offer and the prohibition of excessively inflated consequences for not meeting conditional discounting requirements.
190204 SUB remaining rec 3 Draft Decision