Understanding Disconnections Community Sector Forum

Calling all Victorian Community Sector Organisations and Community Workers!

Consumer Action invites you to our Understanding Disconnections Forum, an opportunity for energy consumer advocates and social service providers to review the financial, social and emotional impact of electricity and gas disconnections.

We will also explore options to prevent vulnerable Victorians being disconnected from their essential energy services when they are unable to afford their energy bills.

We want to hear from you about the circumstances that lead to energy disconnections.

This may be from your own lived experience or your insights from assisting Victorians who are at risk of disconnection.

We’ll also have guest speakers to inform our discussion, including:

  • The Essential Services Commission who will present on upcoming Energy Retail Code changes aiming to make disconnection a last resort when the Payment Difficulty Framework starts in 2019
  • The Energy and Water Ombudsman (Victoria) (EWOV) who will present on disconnections trends and the challenges in reaching fair outcomes where a household has been disconnected

Victorian energy disconnections peaked in 2013 and the numbers have remained high since. Over 46,000 disconnections were reported in Victoria in the 2016-2017 financial year.

Of late, there have been daily media reports of energy prices soaring and households struggling to make ends meet. Even with the imminent implementation of the Payment Difficulty Framework on 1 January 2019, some of the worst off families in Victoria will continue to experience disconnection.

This should not happen. There must be a way of supporting people so they remain connected to their essential energy services.

Join our forum to hear about the latest work being done to prevent disconnections, share your experiences and research, and help us develop options to keep Victorians connected.

Please RSVP through Eventbrite by COB 25 October and direct any questions to Jake Lilley at energy@consumeraction.org.au or at 03 9670 5088.


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