Submission: Telecommunications Consumer Safeguards Review Part A – Consumer Redress and Complaints Handling

Consumer protection mechanisms in the telecommunications market are failing Australians. The Telecommunications Consumer Safeguards Review is an important and timely opportunity to move from self-regulation to direct regulation in a sector that now provides an essential service, and to ensure our telecommunication consumer protections are fit for a fast-paced digital world.

 

Consumer Action Law Centre together with WEstjustice made a submission to the Department of Communications and the Arts on Part A of Consumer Safeguards Review: Consumer Redress and Complaints Handling.

 

Read the full submission here [pdf].

 

180807 Submission - Consumer Safeguards Review Part A - CALC WEstjustice

 

 

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