Energy Retail Code obligations for exempt sellers under the General Exemption Order 2017: Draft Decision

Consumer Action has made this joint submission alongside VCOSS.

Embedded networks have presented serious difficulties for energy consumers for far too long, and the General Exemption Order 2017 is a significant and extremely positive step forward in beginning to address those difficulties…

We urge the Commission not to be overly cautious in imposing obligations on exempt sellers. All consumers deserve comparable consumer protections regardless of where they buy their energy—not least in relation to key substantive protections around billing, hardship and disconnection. Such consumer protections are vital for households in embedded networks given that many households in these arrangements are captive customers.

Read the full submission here[PDF].

180810 VCOSS CALC SUB draft decision
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