ESC: Alinta Energy pays $300,000 penalty for allegedly failing to obtain explicit informed consent

“Alinta Energy has paid penalties totaling $300,000 after 15 customers were allegedly transferred to the company without their consent.

The Essential Services Commission issued 15 penalty notices after an investigation found that between September and October 2016, Alinta Energy arranged the transfers without first obtaining explicit informed consent.

The commission found customers were transferred as a result of fraudulent behaviour by three sales agents acting on behalf of Alinta Energy to acquire customers.”

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