AER: Draft Compliance Procedures and Guidelines (Submissions by 17 July 2018)

“The AER is seeking stakeholder input on new retailer reporting requirements in the draft Guideline. This includes new rules to improve the accuracy of customer transfers, strengthen protections for life support customers and ensure customers are notified when their fixed benefit changes or ends. The revised Guidelines require retailers to report any breaches of these new rules promptly to the AER.”

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