National Energy Retail Amendment (Strengthening protections for customers in hardship) Rule 2018 consultation paper
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the National Energy Retail Amendment (Strengthening protections for customers in hardship) Rule 2018 Consultation Paper (Consultation Paper). We support the Australian Energy Regulator’s (AER) rule change proposal, which addresses a clear gap in the AER’s ability to enforce laws designed to protect households experiencing payment difficulty. Rules and laws that protect people facing or anticipating payment difficulty in relation to an essential service must be enforceable.
180628 SUB AEMC AER Hardship FINAL