AEMC: Strengthening protections for customers in hardship rule change request consultation paper (Submissions by 28 June 2018)

“The proposed rule change would enable the AER to develop new Customer Hardship Policy Guidelines, enforceable by civil penalties. The guidelines would set out how the minimum requirements should be applied, and make it easier for the AER to monitor and enforce retailer compliance with hardship obligations…” 

Full post: https://www.aemc.gov.au/news-centre/media-releases/strengthening-protections-customers-financial-hardship-have-your-say

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