AER: final Retail Pricing Information Guidelines (version 5.0) and Notice of Final Instrument

“The Australian Energy Regulator has released its revised Retail Pricing Information Guidelines and accompanying Notice of Final Instrument.

We have consulted extensively on the issues covered by the revised Guidelines including through a September 2017 Issues Paper, a stakeholder Reference Group which met fortnightly from October to December 2017, stakeholder submissions on the draft Guidelines, stakeholder meetings from February to April 2018 and consumer research.

The revised Guidelines address the complexity of energy market information being a barrier to customer engagement…”

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