COAG EC: Facilitating Access to Consumer Energy Data – Consultation Paper (submissions by 26 March 2018)

“In 2016, electricity consumers, or their authorised representative, were given a right to access metering data from distributors or retailers. This was intended to empower consumers to make decisions about electricity use, investments in solar PV and other energy savings technologies, and choices of competitive retailer with a clear understanding of historic consumption patterns. At that time, it was believed that consumers would most likely receive the benefits from accessing their data through third parties, who would offer advice tailored to the specific circumstances of the consumer, given their consumption profile.

Much of the focus since 2016 has been on ensuring that customers have access to consumption data, principally via portals provided by retailers. In contrast, there has been little attention to the processes and systems needed to facilitate access by authorised third parties wishing to provide value added services to consumers.”

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