AER: Strengthening protections for customers in financial hardship

“Building on the findings of its 2017 Hardship Policy Review, the AER has submitted a rule change request to the Australian Energy Market Commission (AEMC) that would develop a binding Customer Hardship Policy Guideline as a single point of reference for industry on how the hardship obligations should be applied, and provide customers with a clear understanding of their rights and entitlements.”

Full post:

https://www.aer.gov.au/news-release/strengthening-protections-for-customers-in-financial-hardship

Print Friendly, PDF & Email
  • Was this Helpful ?
  • Yes   No