Consumer Action and the Royal Commission
Consumer Action has made two submissions to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. The experiences of the people we help through our advice lines and casework inform our submissions—their stories demonstrate the problems in the finance sector and help us identify solutions. Our submissions are available to read or download here: https://policy.consumeraction.org.au/category/topics/royal-commission-2018-topics/.
Consumer Action is not able to advise or represent members of the public for the purposes of the Royal Commission. However, the Royal Commission is now receiving public submissions directly from individuals over the coming months. If you would like to make a complaint to the Royal Commission, we recommend filing your submission using the form which is linked within the information page regarding public submissions which can be found here: https://financialservices.royalcommission.gov.au/Public-submissions/Pages/default.aspx
Australian Unions has also set up an online site for people to share their complaints. You can access it here: https://www.australianunions.org.au/banksarenotsuper
If you are experiencing money problems or need legal help, our financial counsellors and lawyers may be able to provide advice. See below for further details.
Do you need help with debt?
If you are experiencing financial difficulty, you may be able to obtain help from a free financial counsellor at National Debt Helpline: http://www.ndh.org.au/
Do you need legal help?
Consumer Action provides free legal advice to Victorians with fair trading or consumer finance problems by email and over the phone. Find out more here: https://help.consumeraction.org.au/.
Are you a small business or investor?
We do not provide advice or assistance for small business or investment matters, which are outside our area of expertise. If you are a small business operator or investor, we recommend that you seek private legal advice by obtaining a referral from the Law Institute of Victoria or the relevant law society in your state or territory: https://www.liv.asn.au/find-a-lawyer.
If your complaint relates to your business, you may be able to seek guidance from the relevant industry body your business might be a member of or represented by.