ESC draft audit guideline for energy businesses
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide comment on the Essential Services Commission’s (ESC) draft audit guideline for energy businesses (the draft guideline). We support the draft guideline but encourage the ESC to consider expanding it to explicitly state that the scope of an audit will be developed considering complaints made by consumer organisations about regulatory breaches or issues identified by the Energy & Water Ombudsman Victoria (EWOV). We comment further on areas for expansion and on the ESC’s approach to enforcement below.
180131 SUB CALC - ESC draft audit guideline for energy businesses -Final