AEMC: Strengthening protections for customers requiring life support equipment final determination and rule

“The final rule aims to formalise and strengthen the protection framework by clarifying that protections apply from the time customers first inform their retailer or distributor they require life support equipment. In addition, retailers and distributors will be required to provide information on the customer’s rights and obligations under the life support rules within five days of the initial contact.

The final rule will also require retailers and distributors to follow a more clearly defined process for confirming a customer’s eligibility for the register and for removing a customer from the register when they move or no longer need life support equipment.

The new arrangements roll out from 1 February 2018.”

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