ESC: Energy Retail Code changes for fixed benefit periods (Submissions by 5 December 2017)

“We are proposing to change the Energy Retail Code so that retailers are required to notify customers when any fixed benefit periods change or end.

We’re making these changes because we want to ensure customers know about upcoming changes to their benefits before they happen. This will provide customers with an opportunity to consider their options including switching to a better offer.

You can send us your feedback on the draft decision by 5 December 2017. All feedback will be considered before we release our final decision by the end of December 2017.”

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