AER: Retail Exempt Selling Draft Guideline (Submissions by 19 December 2017)

“The proposed dispute resolution changes to the Guideline are the next step in our work with the Australian and New Zealand Energy and Water Ombudsman Network (ANZEWON) to consider how access to ombudsman schemes for exempt customers should be expanded. As part of this work, we have also considered stakeholder feedback to our June 2017 issues paper, and outline our final policy position in the Notice of Draft Instrument.”

The AER has invited those interested to provide written submissions on the Draft Guideline by close of business, Tuesday 19 December 2017.

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